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Training FAQ

We may have answered your question already below, alternatively, call our team, we are happy to help 0117 958 2070, or if you prefer to e-mail –

“I had the pleasure of attending a training course this week with one of your, first aid, trainers Matt. I have been on a few first aid training courses, as they need renewing, and today I walked away from the course having enjoyed it thoroughly, learned new first aid tips and I now feel a more competent first aider at work. I will also feed back to school on how we can improve our practice and make us a safer school or more importantly more proactive when accidents happen. Matt is a real credit to Acorn”


ZB, August 2018

Do I receive a certificate for attending training?
Yes, you will receive a certificate for your course. These are normally posted to the company after the course completion. This will either be an external awarding body certificate, or an Acorn Health & Safety certificate, depending on the course.

What do I need first aid wise for schools?
  1. For nursery or pre-schools, you will need to have at least one person on the premises with a Level 3 Paediatric First Aid qualification and may also need a First Aid at Work qualification if there are more than 25 staff.
  2. For Primary schools, you will need a qualified first aider who holds a Paediatric First Aid qualification and may also need a First Aid at Work qualification if there are more than 25 staff.
  3. For Secondary Schools, depending on staff numbers (between 25 and 50), you may need a qualified first aider who holds an Emergency First Aid at Work qualification.

It is important to remember to have a back-up first aider in case of sickness or holidays, as well as someone who is able to administer medicines, or have specific training as needed (ie in Epilepsy or Manual Handling).

How many delegates can I put on each course?
For most of the courses, there is a maximum of 12 delegates per course per trainer. If you have more delegates you need trained at the same time and have a venue capable of holding larger numbers, then we can send multiple trainers who can run the theory session for the larger group, then break down for the practical sessions. However, many of the food, fire and health and safety courses will be able to accommodate larger numbers of people should the venue be suitable.
Can I have the training at my premises?
Yes, we offer in-house training at our clients’ premises or a suitable location, as well as at our training centre in Warmley, Bristol. The venue will need to have space for the delegates to sit for the theory sessions as well as any appropriate space for the practical sessions, ideally a space more than 4.5m x 6m (15ft x 20ft). Please note that we will need access to the venue at least ½ an hour before training starts to set up. We will need a contact name and telephone number for the day of training, as well as prior notification if you have parking for the trainer, a laptop, TV, flip chart, data projector or other relevant equipment. For venues, more than 25 miles from Warmley, there will be a travel charge, so please speak to us for the costs on this.
What is the age range for Paediatric First Aid training?
The Paediatric First Aid covers training on infants (up to 1 year old) and children up to puberty.
What certifications do I need if I serve food?
The food safety awareness course will cover the importance of keeping staff and the work areas clean and hygienic. The CIEH level 2 award will cover personal responsibility for food safety and the importance of keeping food safe and is for anyone who works in a catering setting where food is stored, cooked and handled.
Is there a cancellation charge once my course is booked?
Yes, if you need to cancel the course for any reason, please let us know as soon as possible. The following charges will apply:

  1. More than 27 days notice of cancellation – NIL
  2. Between 14 – 27 days notice of cancellation – 50% of course fee payable
  3. Less than 14 days notice – 100% of course fee payable
How long does my Administration of Medicines certificate last for?
This depends on your local council and school policy. We recommend that this course is done annually.
What is the difference between Manual Handling of load and of client?
The manual handling load is how to lift and move objects correctly, and the client is the moving of people.
I need multiple courses held at my venue, what is the most effective way of doing this?
We can run two half day sessions at your venue, either of the same course to certify larger volumes of staff, or run two different courses on the same day (ie Fire Safety and Manual Handling) at a reduced day rate.

Not every course can be 'off the shelf'.

Our tailored health and safety training is aimed at meeting the needs of customers who have specific subjects to be covered within their health and safety staff training.

Find out more

Call our team on 0117 958 2070 or if it’s out of hours or you prefer e-mail –

E-learning Courses

We recognise that e-learning is a cost-effective training method.

Our e-learning platform is available 24 hours a day, 365 days a year and therefore accessible when you or your staff team need it.

Choose a course and buy now

Open Course Diary

Aimed at businesses and individuals requiring specific training or those with only a few members of staff to train our open courses run regularly throughout the year and cover a variety of different subjects.

Book your next course now

Prefer to talk about your training and consultancy needs?

Call our team we are happy to help 0117 958 2070, if it’s out of hours or you prefer e-mail -

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Prefer to talk about your training and consultancy needs?

Call our team we are happy to help 0117 958 2070, if it’s out of hours or you prefer e-mail –

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