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Food Poisoning Allegations

Reputation is critical to a food business and the slightest hint that you have produced unsafe food can have severe consequences, especially if a customer has claimed that the food your business has prepared and served, has made them ill

“I feel compelled to contact you regarding your splendid trainer Matt. I have attended several first aid courses in the past, yet this one proved to be above and beyond the finest by a country mile (Emergency First Aid at Work on 14th July). This is chiefly due to Matt who effortlessly presented himself as:

  • Knowledgeable
  • Respectful
  • Pragmatic
  • Entertaining
  • Accessible

Matt’s ability to create a supportive and relaxed environment for learning has greatly assisted me in my recall of the key points from the training, combined with enhancing my confidence in being a first aider.”


MN, South Bristol Youth Consortium for Young People
July 2021

Why do our customers choose us?

Food Safety Training CoursesIf one of your customers complains, it is important to everyone involved to find out whether their complaint is justified. If it is, work out the cause and reasons of the illness and then make sure that something similar will not happen again.

Our food safety consultant, having worked in hospitality management, understands how important it is to everyone involved to find out whether the complaint is justified and if it is, work out the cause and reasons of the illness and then make sure that something similar will not happen again

Acorn Health & Safety is a leading provider of health and safety training and consultancy in the South West.  Our trainers and consultants come from a wide variety of professional backgrounds and have considerable, hands on practical experience which is reflected in our grounded, pragmatic approach.

Customers come from an equally diverse range of organisations and businesses but choose Acorn because we’ll keep you on the right side of the law, whilst recognising that health and safety needs to compliment your day to day business activities.

How do we support customers with food poisoning allegations made against them?

Our food safety consultant will advise you on how to approach the allegation and respond to the complainant in the first instance. We will assist in the investigation surrounding the allegation, which could include:

  • Ascertaining which food may be responsible for the illness
  • When the food was delivered and whether it was in good condition at that point
  • Whether the food was stored correctly
  • When the food was prepared, and served
  • Which food handlers worked with the food, and whether any of them are off work ill
  • Which processes or equipment were used
  • How many people may have eaten the food
  • Whether there are samples or leftovers which could be analysed
  • Details of your food safety management system, including monitoring records, were all the controls in place and being monitored by management
  • Whether there is anything else that may have contributed to the problem

From a customer care point of view, we can advise on how to keep the person who made the complaint updated on the investigation and about the final outcome of the investigation.

What should you expect from Acorn Health & Safety?

Competent advice and guidance will be given on the most appropriate way of approaching the allegation from not only a due diligence defence point of view but also the customer service aspect.

We can provide food poisoning allegation forms designed to capture as much relevant information as can be provided at the earliest opportunity from the person making the allegation, either whilst they are still with you or can be sent to them if they have returned home.

We can provide draft letters on your behalf to be sent to relevant parties to the investigation.

After a prompt investigation, has been carried out a report of the findings will be provided. If the allegation has resulted in failings of the Food Safety Management System advice and guidance will be given to address them.

Following any piece of consultancy work we are available by phone or on e-mail, so you can contact us easily, if you need our assistance or further advice.

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Whatever your health and safety needs are, our ‘Hassle Free’ retained consultancy service is here to help.

For one-off assessments or, a tailored approach, we offer a wide range of consultancy services speak to our consultants to discuss your needs.

Health and safety for Construction, Building Management and Trades businesses, made ‘Hassle Free’ with our retained consultancy service.

Prefer to talk about your training and consultancy needs?

Call our team we are happy to help 0117 958 2070, if it’s out of hours or you prefer e-mail -

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Prefer to talk about your training and consultancy needs?

Call our team we are happy to help 0117 958 2070, if it’s out of hours or you prefer e-mail –

Have a Question?

We may have answered it already, see our
Training FAQ’s
Consultancy FAQ’s

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